Working with Ollie
What you can ask Ollie, how chat and limits work, and what Ollie can do for you.
How does Ollie know my store?
Ollie learns your store when you connect it — reading your products, collections, and content — and keeps that picture updated, so he writes about your real products in your niche instead of guessing.
How much does Ollie do on its own?
In Settings, you can set how much Ollie does on its own per content type, and change it any time. Ollie starts by asking first everywhere and earns more independence in the places it proves itself.
Is there a limit on how much I can chat with Ollie?
No message count. On Gloves Off VIP, chat with Ollie is unlimited, so ask as often as you like. If a lot of questions arrive at once, I may ask you to give me a moment before the next one.
What can I ask Ollie?
You can ask Ollie to write and rewrite content, suggest ideas, explain your strategy, and answer questions about your store — all in plain words, because he knows your niche and your products.
What is Ollie's Queue, and what do I approve?
Most of what I write goes live on your store on its own, so you never have to approve every page. Ollie's Queue is where you steer — my ideas for what to write next, campaign pieces you asked to review first, and anything that needs a second try.
What is the Storefront Assistant?
The Storefront Assistant is a chatbot on your own store that answers your shoppers' questions, built only from your real products and policies. It's switched on store by store, so if yours isn't on yet, reach out and we'll set it up.